Information
Complaints Policy
If something about your project isn’t right, we want to hear about it early so we can make it right.
Last updated: October 12, 2026
How to Raise a Concern
Call or text (661) 863-8823. It helps to tell us your name, the project address, roughly when the work was done, what happened, photos if you have them, and the outcome you’re looking for.
What Happens Next
- We acknowledge it, usually within two business days.
- We look into it, usually in person at your property.
- We tell you what we will do and when.
- We follow through and check back.
If You Are Still Not Satisfied
Ask for your concern to be reviewed by the owner. You also keep your outside options, including filing a complaint with the California Contractors State License Board (cslb.ca.gov). Using this policy first does not limit your rights.